MSP Well was founded by two long-standing leaders in the MSP and cybersecurity community, Joe Ussia and James Mignacca, who share a simple belief: the people behind the protection deserve just as much care as the systems they defend.
MSP Well exists to support the mental health and wellness of IT professionals through community, open conversation, and practical resources, ensuring the people who protect our technology never have to struggle alone.
To redefine the culture of the IT channel so that mental wellness comes first, vulnerability is viewed as strength, and no professional feels alone in the pressures they face.
MSP Well exists to improve the mental health and overall wellbeing of IT professionals by building a safe, supportive community that encourages open dialogue, reduces stigma, and provides practical resources that strengthen individuals, organizations, and the wider IT channel.
We exist for the people behind the technology. Before tools, tickets, SLAs, and alerts, there are human beings. We put their mental health, dignity, and wellbeing at the center of every decision we make.
We are building a community where it’s okay to say, “I’m not okay.” No judgment. No shame. No stigma. Just real conversations, grounded in empathy and respect.
We are from the MSP and cybersecurity world—we’ve lived the late nights, constant alerts, and unrelenting pressure. Our programs, conversations, and resources are designed specifically for MSPs, MSSPs, vendors, distributors, and IT channel professionals.
Our Not-for-Profit Charter is simple:
We are open about how we operate and why we exist: this is about people, not profit.
In the channel, we compete in business, but when it comes to mental health, we’re on the same team. MSP Well is a place where peers, friends, and associates can support each other, share honestly, and grow together… regardless of company, vendor, or role.
We believe in more than “thoughts and prayers.” We focus on real conversations, relatable stories, and practical tools that help people manage stress, reduce burnout, and feel more supported in their day-to-day lives.
Everyone deserves to feel safe, seen, and respected. We welcome people from all backgrounds, identities, and roles in the IT channel—and we honor the trust they place in our community by handling their stories with care and discretion.
The IT channel moves fast and the pressure is real. When we work together, we can build a culture that values mental wellness, supports open conversation and lifts the people behind the technology we all rely on.
